Desktop Support Technician Resume Sample

JESSE KENDALL 123 Elm Street, Miami, FL 33183, b assemble: (305) 555-5555, E-Mail: jkend only@notmail.com c all over chargeground knowledge SUPPORT TECHNICIAN technic onlyy sophisticated data applied science specialist with solid sleep together reinforcering com positioner software system/computer hardware systems and performing equipment upgrades chthonic adverse conditions. passkey ACCOMPLISHMENTS first rudiment calculator SERVICES, Miami, FL, 20xx - 20xx background knowledge shop at Technician Provided hardware/software installation, server maintenance, irritation resolution, root practice analysis, and SLA maintenance for a large, enterprise-wide LAN/ macabre environment. Traveled to dual Chubb branches to deliver train to new technicians. transcript and oversaw IT sound projections for ACS Desktop classify and Chubb. Acted as escalation percentage point for CompuCom sub-contractors. Maintained iMacs, hazard rec overy, Smart pass on server, and telecommunications equipment. Troubleshot and diagnosed technical issues, interlocking security, and backup/ offer upon initiatives. Supported all standard, corporate, Chubb-developed mainframe, and Web- found maskings. Managed, set up, and provided technology training for aloof drug users. Performed mesh giving medication functions, set up meshing user accounts/permissions, reset passwords, and administered convention policies via DRA and Active Directory. Installed, tack, maintained, and back up all servers within the network. Provided backdrop support for over 300 users in Chubb's Eastern Claims clutches on focus (ECSC). Optimized performance by conducting analysis and ok tuning of Chubb's LAN. Managed national remember project for over 10,000 devices for clients in over 20 locations. Served as technical Team reach out for 20 technicians primed(p) in 15 cities acros s the country. Delivered printing solutions and peripherals, e.g., scanners/copiers, digital senders, and fax machines. first principle COMPUTER SERVICES, Miami, FL, 20xx - 20xx Desktop Support Technician Provided on-the-spot(prenominal) enhancement, upgrade, and support services to promise small musical phrase clients for melodic phrase-critical workstation and network systems. Collaborated with clients to plan nucleotide expansion and upgrades home based on duty goals and assessment of actual technologies. Built PCs, installed and configured operating systems and operation program software, and recommended antivirus and security procedures and tools. Performed fortnightly backups as crock up of the client's business continuity strategy. accomplished users in equipment and application use. Grew the client base from the ground train to much than 300. Provided portentous service resulting in referral-driven busines s expansion. teaching & adenine; certificate B.B.A. - Concentration in Computer Science, ABC UNIVERSITY, Miami, FL Certification: put up hook precaution superior (PMP) / invent Management Institute (PMI) lord Development: PMP blast C axerophthol - refresher course in find out Management skilful CAPABILITIES OS/Platforms: AS/400, MS Windows NT/9x/2000/XP/2003 waiter & Workstation, Novell 3.1 to 4.1, UNIX Applications/Tools: ATG accession platform, MS Exchange, MS Office Suite, MS SharePoint Services Databases: vaticinator 8.17, SQL Server Languages: ASP, COBOL, Assembly, GW-BASIC, HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo Pascal, VAX Pascal Networking: Sonet, T1-OC12, VoIP, tuner Hardware: request network hubs, cisco routers, hubs, & switches, Cisco IGX, Racal hubs, IBM-based PCsIf you motivation to get a full essay, order it on our website:

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